Shipping Policy

Last Updated: August 2026

At Kids Street Baby Shop, we aim to make delivery simple, reliable, and convenient for customers across Kenya.

This Shipping Policy explains how orders are processed and delivered within Nairobi and to locations outside Nairobi.

1. Delivery Areas

We deliver orders:

  • Within Nairobi

  • To selected locations across Kenya

Delivery methods depend on your location.

2. Nairobi Deliveries

Orders within Nairobi are generally delivered using Kids Street riders or approved local delivery personnel.

Delivery times may vary depending on:

  • Order processing time

  • Customer location

  • Traffic conditions

  • Product availability

  • Weather

  • Public holidays

  • Other circumstances beyond our control

Customers are responsible for providing accurate delivery details, including:

  • Full name

  • Active phone number

  • Delivery address

  • Building or estate name where applicable

  • Landmark or location instructions where helpful

Our rider may contact you before or during delivery.

3. Deliveries Outside Nairobi

Orders outside Nairobi are generally shipped through G4S.

Depending on the destination, customers may be required to collect their parcel from the nearest designated G4S collection point.

Where applicable, we will provide relevant dispatch or collection information after your order has been sent.

Delivery times outside Nairobi depend on the destination and the courier’s operating schedule.

4. Order Processing

Orders are processed after payment or order confirmation, depending on the payment method selected.

Processing times may vary based on:

  • Product availability

  • Order volume

  • Payment verification

  • Delivery location

Orders placed outside normal business hours, on public holidays, or during high-volume promotional periods may take longer to process.

5. Delivery Charges

Delivery charges are calculated based on factors such as:

  • Delivery location

  • Delivery method

  • Parcel size

  • Parcel weight

  • Courier charges

The applicable delivery fee will normally be communicated during checkout or during order confirmation.

Delivery charges may change from time to time.

6. Delivery Timeframes

We aim to dispatch and deliver orders as quickly as reasonably possible.

However, all delivery timeframes provided are estimates and are not guaranteed.

Delivery delays may occur due to:

  • Heavy traffic

  • Weather conditions

  • Courier delays

  • Public holidays

  • High order volumes

  • Incorrect customer details

  • Technical issues

  • Events beyond our reasonable control

Where we become aware of a significant delay, we will make reasonable efforts to inform you.

7. Tracking and Delivery Updates

Where tracking information is available, it may be shared with the customer after dispatch.

For Nairobi deliveries, our rider or customer service team may contact you directly regarding delivery.

For orders sent through G4S, tracking or collection information may be provided where available.

8. Receiving Your Delivery

Please inspect your order as soon as reasonably possible after delivery or collection.

If you notice:

  • Missing items

  • Incorrect items

  • Damaged products

  • Defective products

please contact Kids Street promptly.

Where possible, keep the product packaging until the issue has been resolved.

9. Damaged Parcels

For courier deliveries, customers are encouraged to inspect the external packaging before accepting or collecting the parcel.

If the packaging appears damaged, please take photographs where possible.

If the product inside is damaged, contact us promptly and provide:

  • Your order number

  • Photos of the parcel

  • Photos or videos of the damaged item

  • A description of the issue

We will review the matter in accordance with our Refund & Returns Policy.

10. Failed Nairobi Deliveries

A Nairobi delivery may be unsuccessful where:

  • The customer cannot be reached

  • The delivery address is incorrect

  • The customer is unavailable

  • Access to the delivery location is restricted

  • The customer declines the delivery without prior arrangement

If a second delivery attempt is required, additional delivery charges may apply.

11. Uncollected G4S Parcels

Customers are responsible for collecting G4S parcels within the collection period specified by the courier.

If a parcel is not collected and is returned to Kids Street, the customer may be required to pay:

  • Return courier charges

  • Re-dispatch charges

before the order is sent again.

12. Incorrect Delivery Information

Please ensure all delivery information is correct before confirming your order.

Kids Street may not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.

If you notice an error in your delivery details, contact us as soon as possible.

13. Change of Delivery Address

If your order has not yet been dispatched, we may be able to update the delivery address.

Once an order has been dispatched, changing the destination may not be possible or may result in additional charges.

Please contact us immediately if you need to request a delivery change.

14. Delivery of Large or Special Items

Some large, bulky, fragile, or special items may require alternative delivery arrangements.

Additional delivery charges may apply depending on:

  • Product size

  • Product weight

  • Destination

  • Special handling requirements

Where necessary, our team will contact you before dispatch.

15. Cash on Delivery

Where cash on delivery is offered, availability may depend on:

  • Delivery location

  • Order value

  • Product type

  • Current delivery arrangements

Customers should have the agreed payment available when the order is delivered.

Kids Street reserves the right to restrict cash on delivery for certain orders where reasonably necessary.

16. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

If the order has not yet been dispatched, we may be able to cancel it.

Once an order has already been dispatched, delivery and return charges may apply.

Please refer to our Refund & Returns Policy for additional information.

17. International Shipping

Unless otherwise specifically arranged, Kids Street primarily delivers within Kenya.

If international delivery becomes available for a particular order, shipping costs, delivery times, customs requirements, and other conditions will be communicated separately.

18. Contact Us

For delivery questions, tracking assistance, or shipping concerns, please contact us:

Kids Street Baby Shop
Greenhouse Mall, Ngong Road
Nairobi, Kenya

Phone: +254 780 589 733
Email: info@kidstreetbaby.com
Website: kidstreetbaby.com

Need Help With Your Delivery?

Our team is happy to assist with delivery arrangements, tracking, and collection information to help ensure your order reaches you as smoothly as possible.