Privacy Policy

Last Updated: August 2026

Kids Street respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit kidstreetbaby.com, place an order, contact us, or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

  • Your name

  • Email address

  • Phone number

  • Billing and delivery address

  • Order and purchase information

  • Payment-related information

  • Account login details, where applicable

  • Messages, inquiries, reviews, or other information you submit through the website

We may also automatically collect certain technical information when you visit our website, including:

  • IP address

  • Browser type

  • Device type

  • Pages viewed

  • Time spent on the website

  • Referring website

  • Cookie and analytics information

2. How We Use Your Information

We may use your information to:

  • Process and fulfil your orders

  • Arrange delivery or collection

  • Communicate with you about your purchases

  • Respond to questions, requests, or customer service inquiries

  • Manage returns, refunds, and exchanges

  • Improve our website, products, and customer experience

  • Maintain the security and functionality of our website

  • Prevent fraud or misuse

  • Maintain business and transaction records

  • Send promotional communications where you have consented to receive them

  • Comply with applicable legal and regulatory requirements

We only use personal information for legitimate business purposes and in accordance with applicable data protection laws.

3. Payments

Payments made through our website may be processed by third-party payment providers.

Kids Street does not necessarily store complete payment card details on its own servers. Payment providers may collect and process payment information according to their own privacy policies and security procedures.

We encourage customers to review the privacy terms of the relevant payment provider where necessary.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly

  • Remember your preferences

  • Maintain shopping cart information

  • Understand how visitors use our website

  • Improve site performance

  • Support analytics and marketing activities

Some cookies are essential for the operation of the website, while others may be optional.

Where required, you may be given the opportunity to manage your cookie preferences.

You can also adjust cookie settings through your browser. Please note that disabling certain cookies may affect some website features.

5. Analytics and Marketing

We may use third-party analytics or advertising services to better understand website traffic, customer behaviour, and the effectiveness of our marketing.

These providers may collect technical information through cookies, pixels, or similar technologies.

Where required by law, marketing or advertising cookies will only be used with your consent.

6. Marketing Communications

If you subscribe to our promotional communications, we may send you information about:

  • New products

  • Special offers

  • Promotions

  • Seasonal campaigns

  • Store updates

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the message or by contacting us.

Transactional communications relating to orders, payments, deliveries, returns, or customer service may still be sent where necessary.

7. Sharing Your Information

We do not sell your personal information.

We may share relevant information with trusted third parties where necessary to operate our business, including:

  • Payment processors

  • Delivery and logistics providers

  • Website hosting providers

  • IT and security service providers

  • Analytics providers

  • Marketing service providers

  • Professional advisers

  • Government or regulatory authorities where legally required

Third-party providers should only receive the information necessary to perform the services they provide.

8. Delivery Information

Where an order requires delivery, we may share necessary information such as your:

  • Name

  • Phone number

  • Delivery address

  • Order or delivery details

with the courier or delivery partner responsible for completing your delivery.

9. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access

  • Loss

  • Misuse

  • Disclosure

  • Alteration

  • Destruction

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable precautions to protect their account credentials and devices.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Fulfilling orders

  • Customer support

  • Accounting and tax requirements

  • Fraud prevention

  • Resolving disputes

  • Meeting legal obligations

Different categories of information may be retained for different periods.

11. Your Data Protection Rights

Depending on applicable law, you may have the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Object to or restrict certain processing activities

  • Withdraw consent where processing is based on consent

  • Request information about how your personal data is being used

  • Request transfer of your personal information where applicable

  • Lodge a complaint with the appropriate data protection authority

Requests may be subject to identity verification and applicable legal limitations.

12. Kenya Data Protection

Kids Street aims to process personal information in accordance with applicable Kenyan data protection requirements, including the Data Protection Act, 2019, where applicable.

Personal data should be collected and processed lawfully, fairly, transparently, and only for appropriate purposes.

If you believe your personal information has been handled improperly, you may contact us using the details below.

You may also have the right to raise a complaint with the Office of the Data Protection Commissioner of Kenya (ODPC).

13. Children’s Privacy

Our products are intended for babies and children, but our website and purchasing services are intended for use by adults.

We do not knowingly seek to collect personal information directly from children who are not legally able to provide valid consent.

If you believe a child has provided personal information to us without appropriate consent, please contact us so that we can review and, where appropriate, remove the information.

14. Third-Party Websites

Our website may contain links to external websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.

15. Social Media and Messaging Platforms

Customers may interact with Kids Street through platforms such as WhatsApp, Instagram, Facebook, or other social media and messaging services.

Information shared through those platforms may also be processed by the platform provider under its own privacy terms.

16. International Services and Providers

Some of the third-party services we use may process or store information outside Kenya.

Where personal information is transferred internationally, we aim to use service providers and safeguards appropriate to applicable data protection requirements.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

  • Changes to our business

  • New website features

  • Changes in service providers

  • Legal or regulatory requirements

The latest version will be published on this page with an updated revision date.

We encourage customers to review this policy from time to time.

18. Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact us:

Kids Street Baby Shop
Greenhouse Mall, Ngong Road
Nairobi, Kenya

Phone: +254 780 589 733
Email: info@kidstreetbaby.com
Website: kidstreetbaby.com

Your Privacy Matters

At Kids Street, we value the trust parents place in us. Protecting your personal information is part of our commitment to providing a safe, reliable, and enjoyable shopping experience for you and your family.