Terms & Conditions

Last Updated: August 2026

Welcome to Kids Street Baby Shop. These Terms & Conditions govern your use of kidstreetbaby.com, your purchases from us, and your interactions with our products and services.

By accessing this website, creating an account, placing an order, or using any of our services, you agree to be bound by these Terms & Conditions.

If you do not agree with these terms, please do not use the website.

1. About Kids Street

Kids Street Baby Shop is a baby and family retail business offering products including feeding essentials, skincare, maternity products, nursery items, hygiene and grooming products, toys, school essentials, car seats, gifts, and related baby products.

Our contact details are:

Kids Street Baby Shop
Greenhouse Mall, Ngong Road
Nairobi, Kenya

Phone: +254 780 589 733
Email: info@kidstreetbaby.com
Website: kidstreetbaby.com

2. Eligibility to Use the Website

You must be legally capable of entering into a binding agreement to make purchases through this website.

By placing an order, you confirm that:

The information you provide is accurate and complete.
You are authorised to use the payment method selected.
You are legally able to enter into the transaction.
You will use the website only for lawful purposes.

3. Website Use

You agree not to use this website in any way that could:

Damage or disrupt the website
Interfere with other users
Introduce viruses, malware, or harmful code
Attempt unauthorised access to our systems
Misuse customer accounts or payment systems
Use website content for unlawful or fraudulent purposes

We may suspend or restrict access where we reasonably believe the website is being misused.

4. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, sizes, colours, specifications, and availability are accurate.

However:

Product images may appear slightly different depending on screen settings.
Packaging may change without notice.
Product colours may vary slightly from photographs.
Manufacturer specifications may occasionally change.
Minor errors may occur in product descriptions or pricing.

Where a significant error is identified, we may contact you before processing the order.

5. Product Availability

All products are subject to availability.

Adding a product to your cart does not guarantee that the item is reserved.

If a product becomes unavailable after you place an order, we may:

Offer an alternative
Offer store credit
Issue a refund
Cancel the affected item from your order

We will contact you where appropriate.

6. Prices

All prices displayed on the website are shown in Kenyan Shillings (KSh) unless otherwise stated.

Prices may change from time to time without prior notice.

The price charged for an order will generally be the price displayed at the time the order is confirmed, subject to correction of obvious pricing errors.

Delivery charges, where applicable, may be added separately during checkout.

7. Pricing Errors

If a product is displayed at an obviously incorrect price due to a technical, administrative, or typographical error, we reserve the right to correct the price.

If you have already placed an order, we may contact you and give you the option to:

Proceed at the correct price, or
Cancel the order and receive a refund for the affected item

We are not obliged to supply an item at an obviously incorrect price.

8. Orders

Placing an order through the website constitutes an offer to purchase products from Kids Street.

An order is not considered fully accepted until it has been reviewed and processed by us.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

A product is unavailable
Payment cannot be confirmed
Incorrect pricing has occurred
Fraud or suspicious activity is suspected
Delivery information is incomplete
The order cannot reasonably be fulfilled

If payment has already been made for an order that we cancel, an appropriate refund will be arranged.

9. Payment

Available payment methods may be displayed during checkout and may include options such as:

Mobile money
Card payments
Cash on delivery, where available
Other approved payment methods

Payment services may be provided by third-party processors.

You are responsible for ensuring that your payment details are correct and that sufficient funds are available.

10. Delivery

We aim to deliver orders within the estimated time provided at checkout or during order confirmation.

Delivery times are estimates and may be affected by factors outside our reasonable control, including:

Traffic
Weather
Courier delays
Incorrect delivery information
Public holidays
High order volumes
Events beyond our control

We will make reasonable efforts to keep customers informed where significant delays occur.

11. Delivery Information

Customers are responsible for providing accurate:

Name
Phone number
Delivery address
Location details
Other information required to complete delivery

Kids Street may not be responsible for delays or additional costs caused by incorrect or incomplete delivery information supplied by the customer.

12. Receiving Your Order

Please inspect your order as soon as reasonably possible after delivery.

If an item is:

Missing
Incorrect
Damaged
Defective

please contact us promptly.

You may be asked to provide photographs, videos, packaging information, or other evidence to help us investigate the issue.

13. Returns, Refunds and Exchanges

Returns, refunds, and exchanges are governed by our separate Refund & Returns Policy.

We encourage customers to review that policy before making a purchase.

Certain products may not be eligible for change-of-mind returns due to hygiene, health, or safety considerations.

This does not affect rights provided by applicable consumer protection laws.

14. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Where the order has not yet been processed or dispatched, cancellation may be possible.

If the order has already been dispatched, it may need to be handled under our Refund & Returns Policy.

15. Promotions and Discount Codes

From time to time, Kids Street may offer:

Discount codes
Sales
Promotional pricing
Bundles
Free gifts
Seasonal campaigns

Unless otherwise stated:

Promotions cannot be exchanged for cash.
Promotional codes may have expiry dates.
Only one discount may be applied per order.
Promotions may apply only to selected products.
Discount codes may not be combined with other offers.
We may withdraw or amend promotions where reasonably necessary.

Specific promotional terms will apply where stated.

16. Gift Cards and Store Credit

Where gift cards or store credit are offered, they may be subject to additional conditions communicated at the time of issue.

Gift cards or store credit:

May not be redeemable for cash
May have an expiry date where legally permitted
Must be used according to the applicable terms
May not be replaced if lost or misused unless otherwise agreed

17. Product Safety

Customers should always follow:

Manufacturer instructions
Age recommendations
Safety warnings
Installation guidance
Weight or size limits

Products designed for babies and children should always be used with appropriate adult supervision.

If you are unsure whether a product is suitable for your child, please contact us or seek appropriate professional guidance before use.

18. Car Seats and Safety Products

For safety-sensitive products such as car seats, baby carriers, feeding equipment, or nursery products, customers are responsible for ensuring that the product is suitable for their intended use and is installed correctly.

Always follow the manufacturer’s instructions.

Kids Street cannot be responsible for harm caused by incorrect installation, misuse, modification, or use contrary to manufacturer guidance.

19. Customer Accounts

Where account registration is available, you are responsible for:

Keeping your login details confidential
Providing accurate account information
Notifying us if you suspect unauthorised access
Ensuring that your account is not misused

We may suspend accounts where fraud, misuse, or security concerns are suspected.

20. Reviews and User-Submitted Content

If you submit reviews, comments, photographs, or other content to Kids Street, you confirm that the content:

Is accurate to the best of your knowledge
Does not violate another person’s rights
Is not unlawful, abusive, misleading, or defamatory
Does not contain harmful code

We may remove content that violates these terms.

By submitting content for publication, you grant Kids Street permission to display and use it in connection with our business and services.

21. Intellectual Property

Unless otherwise stated, content on this website, including:

Logos
Graphics
Text
Website design
Product descriptions
Photographs
Branding
Layout
Promotional materials

is owned by, licensed to, or lawfully used by Kids Street.

You may not copy, reproduce, republish, distribute, modify, or commercially exploit website content without permission.

22. Third-Party Trademarks

Brand names, product names, logos, and trademarks belonging to manufacturers or suppliers remain the property of their respective owners.

Their appearance on the Kids Street website does not transfer any ownership rights to Kids Street or website users.

23. Third-Party Links

The website may contain links to external websites, services, social media platforms, or payment providers.

Kids Street is not responsible for:

Third-party website content
External privacy practices
Third-party service availability
Transactions conducted outside our website

Customers should review the terms and privacy policies of third-party services before using them.

24. Website Availability

We aim to keep our website available and functioning properly.

However, we do not guarantee uninterrupted access.

The website may occasionally be unavailable due to:

Maintenance
Technical issues
Hosting problems
Security updates
Events outside our control

We may modify, suspend, or update website features where necessary.

25. Limitation of Liability

To the extent permitted by applicable law, Kids Street will not be liable for indirect, incidental, or consequential losses arising from the use of the website or products.

Nothing in these Terms & Conditions excludes or limits liability where such limitation is prohibited by law.

Your statutory consumer rights remain unaffected.

26. Force Majeure

Kids Street will not be responsible for failure or delay in performing obligations where this results from circumstances beyond our reasonable control.

These may include:

Natural disasters
Severe weather
Transport disruption
Strikes
Government restrictions
Internet or telecommunications failures
Supply chain disruption
Public health emergencies
Other unforeseen events

27. Privacy

Your use of this website is also governed by our Privacy Policy.

By using the website, you acknowledge that personal information may be processed as described in that policy and in accordance with applicable data protection requirements.

28. Consumer Protection

Nothing in these Terms & Conditions is intended to remove or reduce rights provided to consumers under applicable Kenyan law.

Where any provision conflicts with a mandatory consumer right, the applicable law will take precedence.

29. Governing Law

These Terms & Conditions are governed by the laws of Kenya.

Any dispute arising from the use of this website or purchases from Kids Street will be handled in accordance with applicable Kenyan law.

Where possible, we encourage customers to contact us first so that we can attempt to resolve any issue amicably.

30. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect:

Changes to our business
New services or website features
Changes in applicable laws
Changes in payment or delivery processes

The latest version will be published on this page with an updated revision date.

Your continued use of the website after an update means the revised terms will apply to future use and purchases.

31. Contact Us

If you have questions about these Terms & Conditions, please contact us: